Herefordshire Housing

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Customer Satisfaction and Feedback

It’s very important for us to stay connected with you and make sure we hold the right information about you, your household, your needs and preferences. If you receive a phone call from Voluntas – researchers working on behalf of Herefordshire Housing – this is a legitimate call. We have been asking you to tell us what they think of our services and to generally update our records.

Each year, approximately 2,000 customers take part in our surveys. This information allows us to identify customers most at risk from changes to welfare reform, as well as helping us to better design and deliver our services.
You may be contacted if any of the following apply:

  • You recently moved in
  • You recently marked an anniversary of tenancy with us
  • You recently received a repair
  • You recently received an adaptation or improvement to you home

The key results of 2016 are shown below, with 2015’s results in brackets.

Subject Satisfied
Overall satisfaction 87% (86%)
Customer service (Connect) 96% (95%)
Lettings process 92% (94%)
Repairs 89% (87%)
Home improvements/adaptations 93% (93%)
Overall quality of homes 81% (81%)
Overall quality of neighbourhoods 79% (82%)

If you'd prefer not to be called by Voluntas, that’s fine too. Call us and let us know on 0300 777 4321 or complete our anniversary survey online:

http://www.surveygizmo.com/s3/3265586/HHLAnniversary